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Have a question about sending a gift with Lovingly? We’ve got you covered.

Ready to order? Call us at: (888) 406-4483

Common Questions

When you choose to send flowers with Lovingly, you're choosing more than just a gift; you're choosing an experience. Here's why Lovingly stands out:

  • Thoughtful Gifting: We understand the importance of thoughtful, personal gifting. Every arrangement you send through Lovingly is more than just the flowers; it's a unique expression of emotion, designed to bring you and your recipient closer.
  • Heartfelt Technology: We leverage innovative technology to guide you through the gifting process, helping you select the perfect gift and craft a heartwarming message. Our technology ensures the process is easy and enjoyable for you, and the gift is deeply meaningful for your recipient.
  • Quality Assurance: We partner with talented local florists to ensure every bouquet sent through Lovingly is of the highest quality. Our flowers arrive fresh, beautifully arranged, and ready to brighten your recipient's day.
  • Sustainable Practices: Inspired by the beauty of our Hudson Valley home, we prioritize eco-friendly practices and work with partners who do the same. We believe in giving gifts that not only make people feel special but also respect our planet.
  • Exceptional Customer Service: We're with you every step of the way. From helping you choose the perfect gift to ensuring it arrives on time

If your flowers are heading to Fishkill or Charlotte, rest assured that our skilled team at our Lovingly retail locations will personally handle your order with all the care and creativity it deserves!

In other locations across the country, one of our over 1500 partner florists, each of whom share our dedication to quality and thoughtful gifting, will craft your arrangement.

For areas where we don't yet have a Lovingly partner, we won't let that stop us from helping you celebrate your special day. In such cases, we'll coordinate with a trusted local florist in your delivery area. Regardless of who creates your arrangement, our commitment to delivering an exceptional gifting experience remains the same.

Each Lovingly floral arrangement is hand-delivered with utmost care and professionalism. Instead of shipping your flowers in a box, a local delivery driver personally ensures that your arrangement reaches its destination. This approach keeps your flowers fresh and beautifully presented, so they can make the right impression when they arrive at your recipient's door. It's just another part of our commitment to creating exceptional gifting experiences.

At Lovingly, we strive to keep delivery costs as low as possible, and that means free! However, there might be instances where delivery fees apply. Factors like long distances, tolls, or the unavailability of a Lovingly partner in your delivery location can necessitate a delivery charge. Rest assured, if a fee is necessary, it will be made clear during the checkout process. Our priority is transparency and providing you with the best possible gifting experience.

The service fee is a part of the platform fee we charge at Lovingly. It enables us to maintain and continually improve our gifting services, providing you with an exceptional and seamless gifting experience. Additionally, this fee also plays a crucial role in supporting local florists. It assists us in equipping them with the tools and resources they need to thrive in a modern, digital-first marketplace. Ultimately, this service fee ensures that we can continue fostering meaningful connections through thoughtful, personalized gifts.

While we currently don't offer “pick-up” while shopping online, we do provide same-day delivery to ensure your gift reaches your recipient as quickly as possible. And if you're in the Fishkill or Charlotte areas, we'd be delighted to welcome you at our Lovingly retail locations where you can experience our selection of gifts firsthand.

Yes, we absolutely do! At Lovingly, we understand that sometimes you need to send a special gift in a hurry. That's why we offer same-day delivery on many of our arrangements. Just place your order, and we'll make sure your thoughtful gift reaches its destination the very same day. Please keep in mind that the delivery cut-off times may vary based on location and availability. Typically if you get your order in before 2pm in the time zone you are sending to, you’ll still have same-day delivery available!

We understand that sometimes changes need to be made after an order is placed. We'll do our best to accommodate these requests, whether it's fixing a typo in your card message or making adjustments to the arrangement.

However, please note that once an order has been sent for fulfillment, changes may not always be possible. In such cases, we encourage you to call us as soon as possible, and we'll do everything we can to help. Your satisfaction and the successful delivery of your meaningful gift are our top priorities.

At Lovingly, we strive to ensure that your floral arrangement closely resembles the image you selected. We partner with skilled florists who are passionate about their craft and are familiar with our bouquet recipes. However, please understand that flowers are a product of nature, and their availability can vary based on the season and region. In the rare event that certain flowers are not available, substitutions of similar flowers in color, style, and value will be made to preserve the overall aesthetic of the chosen design. Rest assured, every arrangement delivered will uphold the Lovingly standard of quality and thoughtfulness.

At Lovingly, we are committed to ensuring that you are completely satisfied with our service. If for any reason you're not entirely happy with your experience, we encourage you to reach out to us. Whether it's feedback on an arrangement or a concern about delivery, your input matters. We're here to listen and take necessary actions to rectify the situation. After all, our mission is to foster meaningful relationships through exceptional gifting experiences, and your satisfaction is at the heart of what we do.

We've got you covered! At Lovingly, we understand how important it is for you to know that your gift has reached its destination. That's why we keep you updated every step of the way. From the moment you place your order, we'll send you email notifications to let you know the status of your gift - including a confirmation email when your gift has been successfully delivered. It's just another way we aim to provide you with an effortless, worry-free gifting experience.

Florist Arranging a flower bouquet

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